RETURNS & REFUNDS

If you have ended up on this page because an item you bought from GreenMe is causing you problems then we are very sorry – please find below all the answers below to help get you.

Please read on if you are checking us out before placing an order...

Returns and Refunds Policy

When you make a claim we will treat you fairly, reply promptly and make the payment back to your card within 14 days of your claim being validated.

If you are unhappy with your purchase for any reason you should contact GreenMe and we will do our best to make it right. 

Faulty Goods

Under the Consumer Guarantees Act in the event that goods sold are deficient or are faulty, the seller has the right to repair, replace or refund the product. Follow the procedure below to return the product for inspection.

Damaged Goods

We package our products carefully and send them using an appropriate delivery method, so, you can expect your order to arrive in perfect condition. Very occasionally a parcel may get squashed and the contents inside suffer some damage. Please contact us immediately. 

Incorrect Goods

If you have received the wrong product, we apologise for the inconvenience. Please contact GreenMe to organise an exchange once the incorrect item has been returned in a condition which allows for resale.